Terms of Service

ScanMyPro is operated by JAHP LLC ("JAHP LLC", "we", "us"). When you use ScanMyPro, you are contracting with JAHP LLC.

ScanMyPro is subscription software for HVAC and home-service businesses, providing downloadable digital QR designs, online service-request intake, in-browser customer chat, technician scheduling and availability management, and review-request tools (the "Service").

JAHP LLC sells software subscriptions only. We do not sell or supply physical goods, printed stickers, printing or shipping services. QR designs are digital files; customers may print them independently using their own equipment or a third-party provider. No physical component is included in a subscription.

By creating an account or using the Service, you agree to these Terms of Service. If you use the Service on behalf of a company, you confirm you are authorized to accept these terms for that company.

You must provide accurate registration information, including a valid email address, and keep your login credentials confidential. You are responsible for all activity under your account.

You must be at least 18 years old to create an account. One account per business; team members should be managed within that account.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, taxes, renewals, cancellations, and refunds are governed by Paddle's Buyer Terms at https://www.paddle.com/legal/checkout-buyer-terms.

Paid plans renew monthly at the prices shown on the pricing page until cancelled. Promotional discounts are reflected in the charged amount.

You can cancel at any time; the plan stays active until the end of the current billing period. You may request a refund within 30 days of your order as described in our Refund Policy.

Plan limits (such as the number of technicians) are enforced per plan. Upgrading takes effect immediately; downgrading takes effect at the next renewal.

You agree not to misuse the Service: no unlawful use, fraud, spam or unsolicited marketing, intellectual-property infringement, malware, security probing, scraping, attempts to access other businesses' data, or interference with the Service's operation.

Digital QR designs and intake links you generate must point to your own business and equipment. You may not use the Service to impersonate another company.

We may suspend or terminate access for material breach, non-payment, security or fraud risk, or repeated or serious policy violations.

JAHP LLC retains ownership of the Service and its intellectual property, including software, documentation, and ScanMyPro branding.

You retain ownership of the business profile, service requests, chats, and scheduling data you enter. You grant us the right to process that data solely to operate the Service for you.

You are the controller of your customers' personal data (names, phone numbers, addresses, photos). You are responsible for having a lawful basis to collect it and for honoring your customers' privacy rights.

Our handling of data on our side is described in the Privacy Policy.

We aim for high availability but do not guarantee uninterrupted or error-free service. Maintenance, upgrades, or factors outside our control may cause temporary downtime.

We may update the Service and these terms from time to time. Material changes will be announced in the app or by email before they take effect; continued use after that point constitutes acceptance.

The Service is provided "as is" without warranties of any kind, to the maximum extent permitted by law.

We are not liable for indirect or consequential damages, lost profits, or lost data. Our total liability is limited to the fees you paid in the 12 months before the claim.

Nothing in these terms limits liability that cannot be limited by law.

Questions about these terms can be sent through the contact options on scanmypro.com.

These terms are governed by the laws of the jurisdiction in which JAHP LLC is organized, without regard to conflict-of-law rules.